Professional property reporting
A fair and traceable report-review process
Tenant verification gives the tenant a secure opportunity to review the original inventory and submit relevant comments within the permitted review window.
Overview
Why the original report must be preserved
The original report represents the clerk's record at the time of inspection. Tenant comments should not silently overwrite that document.
The CJH process is designed to preserve:
- the original report;
- the tenant invitation and review window;
- comments and supporting evidence;
- revision decisions;
- the verified report version;
- the audit and delivery history.
Our approach
What tenants should comment on
Useful comments are specific, factual and linked to the relevant room or item. Where a visual issue is raised, a clear supporting photograph can provide context.
General disagreement without location or detail may be difficult to assess.
Our approach
What verification does not mean
Verification does not mean that CJH accepts every submitted statement as fact. It means the comment has been captured and handled through the governed process.
Overview
Closed and reopened reviews
Once a review is closed, later changes should require a controlled reopen process. Previous versions and comments must remain recoverable rather than being replaced.
Overview
Secure access
Tenant access must use a restricted token tied to the correct verification. It must never expose another tenancy, client account or unrelated report.
Next step
Arrange your report with confidence.
Choose the route that matches your instruction.
