HOW WE WORK
A professionally managed journey,
from booking to report delivery.
Every appointment is carefully coordinated, clearly recorded and professionally delivered, from the initial property details and access arrangements through to the completed report and tenant review where included.
THE CJH SERVICE JOURNEY
Carefully managed at every stage.
A professional inventory service depends on more than attending the property. The appointment, access, evidence, communication and report delivery all need to work together clearly.
01
The right service for the property and tenancy stage.
The guided booking journey gathers the service required, property details, appointment preferences and other relevant information before the request moves forward.
- Inventory and Schedule of Condition
- Check-In
- Check-Out
- Mid-Term Inspection
- Relevant property and furnishing details
- Clear office referral where appropriate
02
The practical arrangements agreed in advance.
CJH coordinates the appointment preference, access method and key arrangements before attendance so the clerk has the information needed to complete the visit properly.
- Appointment preference
- Key collection
- Key safe or property-held keys
- Tenant or landlord access
- Access instructions
- Follow-up where access is not yet confirmed
03
A trained inventory clerk attends as arranged.
The clerk attends with the relevant appointment, access and service information and records the property systematically.
- Property condition
- Room-by-room observations
- Clear photographs
- Meter readings
- Keys
- Smoke and carbon monoxide alarm evidence where relevant
04
Appropriate updates throughout the journey.
Clients receive clear appointment and completion updates so they understand the current position without needing to chase unnecessarily.
- Appointment confirmed
- Access arrangements recorded
- Attendance completed
- Report preparation
- Report delivery
05
Evidence brought together into a clear professional report.
The written observations, photographs, readings, key information and other relevant evidence are prepared into a structured residential property report and delivered securely.
- Clear room structure
- Professional observations
- Organised photographs
- Meter and key information
- Detector evidence
- Secure report delivery
06
A structured review while the original report remains preserved.
Where Tenant Verify is included, the tenant can review specific report entries, add structured comments and provide supporting photographs. The original report remains unchanged, creating a clearer evidence trail for everyone involved.
- Specific room or item selection
- Separate tenant comment
- Supporting photograph
- Submission record
- Original report preserved
PROFESSIONAL EVIDENCE
Clear records.
Better communication.
Stronger protection.
Every stage is designed to create a clear and proportionate record of the property, the appointment and the evidence collected.
Ready to arrange your property appointment?
Use the guided booking journey or speak directly with the CJH team.